College of Sciences Scope of Services
|
Baseline Service Area |
Examples |
|
|
Networking |
Networking setup of computing devices. Wall port activation. |
IP services (DNS, DHCP). Advice for personal device wireless networking. |
|
IT Purchasing |
Hardware, Software, & Services. Consulting, requirements gathering, and quoting. Purchasing of equipment. |
Inventory tracking. Loan agreements.
|
|
Security |
Liaison to GT Cybersecurity. Maintain the security policy and posture for CoS. |
Incident management & reporting. |
|
Classroom Support |
Liaison with OIT for “GT Classrooms”.
|
Support local conference rooms. |
|
Web |
Consultation & Design of School & Center Websites.
|
Consultation on faculty & research group sites |
|
Printing & Copying |
Liaison with ITG for Xerox services. Liaison with GT for Pharos printing services. |
Installation & configuration of printing devices. |
|
Data Storage & Backups |
Backup & Recover for servers, desktop, and notebooks. Administrative storage. |
Research storage consulting & implementation. |
